Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Privacy Policy") is a contract entered into between you ("you," "your," "yours") and HS Diplomas, LLC ("we," "us," "our," "HS Diplomas"). This Privacy Policy, together with our Terms and Conditions, describes the information about you we collect, how we collect it, and how we use it.

1.2 By using hsdiplomas.com (the "Website") or placing an order, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Personally Identifiable Information ("PII"):

When you place an order with HS Diplomas, we collect personal information such as your name, shipping address, email address, and payment details. This information is used solely to process and fulfill your order. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Examples of PII we may collect include:

• First and last name
• Shipping and billing address
• Email address and phone number
• Payment information (credit card number, expiration date)
• Order-specific details you provide (school name, graduation date, etc.)

Information and Content You Provide:

We collect the content, communications, data, and other information you provide when you use our Website, including when creating a diploma order, making a payment, or communicating with us. This can include information in or about the content you provide, such as names and addresses used for diploma customization.

Usage Information:

We collect information about how you use our Website, such as the pages you view, features you use, actions you take, and the time, frequency, and duration of your activities.

Device Information:

We collect information about your device including browser type, IP address, operating system, and cookie data to improve your experience on our Website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your order
• Communicate with you about your order status
• Respond to customer service requests
• Improve our Website and services
• Detect and prevent fraud or unauthorized activity
• Comply with applicable laws and regulations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our Website, processing payments, or fulfilling orders, solely for those purposes and under strict confidentiality agreements.
• Legal Compliance: We may disclose information when required by law, court order, or other legal process.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of HS Diplomas, our customers, or others.

5. Payment Security

All payment transactions are encrypted using SSL technology. We do not store full credit card numbers on our servers. Payment processing is handled through secure, PCI-compliant payment processors. Your payment information is used solely to process your transaction.

6. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Website. You may disable cookies through your browser settings, though this may affect certain features of the Website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a period of 5 years for legal and accounting purposes.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to legal obligations
• Opt out of any marketing communications from us

To exercise any of these rights, please contact us at support@hsdiplomas.com.

9. Children's Privacy

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete such information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@hsdiplomas.com.